Platinum One Hotels Limited Privacy Policy

Our contact details:

Captain’s Club Hotel & Spa Wick Ferry, Christchurch,Dorset,BH23 1HU enquiries@captainsclubhotel.com

The types of personal information we collect:

We currently collect and process the following information:

• Personal identifiers (for example, your name and contact details, including your postal address, billing address, email address, telephone or mobile number);
• Payment Card Information (as part of payment processing);
• Government identification (for example, passport to verify traveller identities);
• Technical information (for example, IP address location, cookies, device data via our website); and
• Information related to your hotel stay.

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To create an account or profile with us;
• To make reservations, accommodation request or payments;
• Job applications
• Submitting comments, reviews or others user-generated content;
• Connecting or interacting with us through social networks (e.g. Facebook, Instagram or Twitter); or
• Requesting customer or technical support

We also receive personal information indirectly, from the following sources in the following scenarios:

• Your information may be provided to us by a person named as the lead guest on a booking;
• Your information may be provided to us by an event organiser.

We use the information that you have given us in order to

• Provide you with products and services
• Respond to your questions, complaints or reviews of our products or services;
• Send you communications about online transactions, product information, adverts, promotions, electronic newsletters or other offers tailored to you;
• Track the effectiveness of our ad campaigns
• Comply with laws and regulations;

We may share this information with companies that are unconnected us where sharing is necessary to fulfil your requests or provide products and services to you.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting enquiries@captainsclubhotel.com

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

• We keep Personal identifiers (for example, your name and contact details, including your postal address, billing address, email address, telephone or mobile number) for as long as strictly necessary and in any event no longer than seven years from our last interaction with you;
• Payment Card Information is stored for as long as is necessary to guarantee a reservation and to process payments during and at the end of your stay. All credit card information provided is stored on the secure servers hosted by our third-party reservation system, Guestline Ltd. Any payment transactions are carried out through our provider of payment services and will be encrypted with the latest security.
• Government identification for as long as strictly necessary;
• Technical information for up to seven years from our last interaction with you. and
• Information related to your hotel stay for up to seven years from our last interaction with you.

We will then dispose of your information by permanently deleting it from our systems.

Your data protection rights Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at enquiries@captainsclubhotel.com if you wish to make a request

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@captainsclubhotel.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk